Rezolve.ai: AI Service Desk for ITSM & HR Support - Video-IA.net

Rezolve.ai — AI Service Desk for ITSM and HR Support

Rezolve.ai is a next‑generation, agentic AI platform that delivers autonomous employee support across IT and HR. Embedded directly into Microsoft Teams and Slack, it deflects 30–70% of tickets, accelerates MTTR, and frees service teams to focus on higher‑impact work.

Why Rezolve.ai

• Agentic SideKick 3.0: Autonomous, human‑like support that proactively troubleshoots issues and executes workflows.
• Modern Service Desk (AITSM): ITIL‑ready ticketing, knowledge, SLAs, live chat, and AI‑assisted triage and summarization.
• Reasoning RAG: High‑accuracy retrieval with transparent reasoning and built‑in explainability.
• Creator Studio Automations: No‑code workflow automation and endpoint actions across devices and systems.

Key Features

• Employee Support in Chat: Deliver instant resolutions inside Teams and Slack with deep context.
• Knowledge + Workflows: Combine precise answers with actionable automations.
• Multi‑Agent Architecture: Specialized agents collaborate for triage, resolution, and escalation.
• Analytics & Insights: AURA insights go beyond SLAs to expose real operational gains.
• Security & Compliance: SOC 2 Type 2, HIPAA; GDPR‑aligned data handling; no customer data used for model training.

Integrations

ServiceNow, Jira Service Management, Zendesk, Freshservice, BMC Helix, Ivanti, Salesforce, Microsoft Teams, Slack and more.

Use Cases

• ITSM: Password resets, access management, software provisioning, incident/request/change, endpoint automations.
• HR: Benefits and payroll Q&A, onboarding, policy guidance, case management.
• MSP: GenAI‑powered L1 support to reduce costs and scale operations.

Listed on Video‑IA.net, the directory of the best AI tools for voice, video, and automation.