1440.io: Salesforce Omnichannel Engagement Suite - Video-IA.net
1440.io provides Salesforce-native omnichannel engagement tools including messaging, translation, reputation management, and commerce solutions for complete customer 360 experience.
1440.io — Salesforce Omnichannel Engagement Suite
1440.io is a comprehensive Salesforce-native platform that unifies customer conversations across the entire customer journey. As one of Salesforce's oldest ISV partners since 2009, 1440 provides intelligent, personalized experiences that scale across every channel with AI agents, real-time data, and human-in-the-loop workflows.
Why 1440.io
- Salesforce-native integration: Built specifically for Salesforce with 100% native functionality and secure data handling.
- Over 75 years of Salesforce experience: Team members with deep Salesforce expertise and strategic insight.
- Complete Customer 360: Unify conversations across messaging, translation, reviews, and omnichannel support.
- Enterprise scalability: Handle multi-brand, multi-location enterprise businesses with ease.
Key Features
- Messaging Studio: Unified workspace for social and messaging services with BYOC support for Instagram, TikTok, Google RCS, and WhatsApp.
- Translation Studio: Real-time translation in 100+ languages for cases, knowledge, emails, and chats without leaving Salesforce.
- Reputation Studio: Manage customer reviews and Q&A across Google, Bazaarvoice, and app stores with routing and prioritization.
- Commerce Studio: Omnichannel order processing, logistics, returns, and payments directly within Salesforce.
Use Cases
- Enterprise customer service: Unify support across all communication channels with AI-powered automation.
- Global businesses: Communicate with customers in their preferred language across all touchpoints.
- E-commerce operations: Streamline order management and customer support within Salesforce.
- Brand reputation management: Centralize review management and customer feedback across platforms.
Technical Excellence
Built on Salesforce with focus on security, scalability, and efficiency. Features workflows, CTI, user management, templated responses, and automation. Available on Salesforce AppExchange with Pledge 1% commitment.
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