Agentz: ChatGPT-Powered AI Assistant for Multi-Channel Customer Engagement - Video-IA.net

Agentz — ChatGPT-Powered AI Assistant for Multi-Channel Customer Engagement

Agentz is a comprehensive AI-powered customer communication automation platform specifically designed for small and medium-sized businesses. Built by experienced entrepreneurs from Yellowpages.com and Weblistic, Agentz leverages ChatGPT and proprietary AI technology to help businesses never miss another customer across multiple communication channels.

Why Agentz

• Purpose-Built for SMBs: Unlike enterprise solutions that require extensive coding and engineering resources, Agentz offers a wizard-driven, no-code setup that can be completed in minutes.
• Multi-Channel Coverage: Automate customer interactions across website chatbots, SMS, missed call handling, Facebook Messenger, Instagram, Google Local Messages, WhatsApp, and QR codes.
• ChatGPT Integration: Combines OpenAI's ChatGPT generative AI with proprietary curated AI for accuracy, consistency, and control over customer interactions.
• Pre-Trained Industry Knowledge: Access pre-built knowledge bases across dozens of SMB categories including medical, legal, real estate, home services, and more.
• Affordable Pricing: Industry-leading features at the lowest cost, with plans starting at $29/month and a 14-day free trial.

Key Features

Three AI Modes for Complete Control

• Curated Mode: Full control using custom Q&A knowledge base with verified, consistent answers
• Enhanced Mode: AI scans website and documents for answers when custom Q&A doesn't have the answer
• Creative Mode: Unleashes full ChatGPT power for general informational questions

Missed Call Handling & SMS Automation

• Automatically transfer missed calls to intelligent SMS conversations
• Handle calls 24/7 when staff is busy or unavailable
• Reduce front desk workload by up to 20%
• Dedicated phone number for SMS messaging included

Comprehensive Customer Engagement

• AI-powered chatbot for websites
• Appointment scheduling and calendar integration
• Lead capture forms with customization options
• Message taking and callback requests
• Live chat capability with "jump in" feature
• Real-time monitoring of customer engagements

Multi-Channel Communication

• Website chat window
• SMS text messaging (2-way conversations)
• Missed call to SMS conversion
• Facebook Messenger integration
• Instagram Direct Message support
• Google Local Messages
• WhatsApp connectivity (Pro plan)
• QR code conversation launchers

Advanced Automation Features

• Connect Now SMS: Widget for instant SMS conversation launcher (can be placed anywhere on websites or landing pages)
• Webform Automation API: Instant auto-replies to website form submissions via SMS
• Custom Conversation Flows: Create personalized customer journeys
• Pre-Built Flows: Out-of-box conversation templates for common scenarios
• Knowledge Base Management: Upload documents (PDF, DOC, TXT), auto-scan web pages, custom Q&A
• Rich Media Responses: Include pictures, videos, reviews, promotions in automated responses

Business Tools & CRM

• Unified inbox for all channels
• Light CRM with contact management
• Canned response library
• Performance dashboards and analytics
• Email and SMS notifications
• Conversation transcripts and history
• Webhook integrations
• Zapier connectivity for 5000+ apps
• TapClicks integration for marketing analytics

Use Cases

Small Businesses

• Automotive services, lawyers, dentists, doctors, realtors, plumbers, roofers, electricians, mortgage brokers, and 100+ other categories
• Perfect for busy SMBs who can't answer every call and want to save money on expensive answering services

Franchise & Multi-Location Businesses

• Centralized management with location-level customization
• Brand-specific knowledge base replicated across network
• Corporate website to location routing
• Network-wide reporting and insights

Call Centers

• Call deflection to reduce operational costs
• Handle overflow during high-volume periods
• After-hours automation
• IVR integration with conditional call forwarding
• API connectivity to existing CRM systems

Partners & Resellers

• WaaS (Website as a Service) providers
• Digital marketing agencies
• Communication cloud services
• SMB SaaS providers
• Online directories
• Call tracking services

Pricing Plans

STARTER — $29/month (14-day free trial available)

• 2 Users
• 1,000 Message Credits
• ChatGPT 4.0 Mini
• 100 Auto-scan web pages
• 5 Document uploads
• Website chatbot only
• Standard features included

ESSENTIALS — $99/month

• 5 Users
• 2,500 Message Credits
• ChatGPT 4.0 Mini or 4.0
• 1,000 Auto-scan web pages
• 10 Document uploads
• Website, SMS, Missed Call Handling
• Dedicated phone number
• 2-way SMS conversations
• Live view monitoring

PRO — $149/month

• 10 Users
• 5,000 Message Credits
• ChatGPT 4.0 Mini or 4.0
• 2,000 Auto-scan web pages
• 50 Document uploads
• All channels (Website, SMS, Calls, Facebook, Instagram, Google, WhatsApp)
• Custom conversation flows
• Custom lead capture forms
• Connect Now SMS widget
• Webform automation API
• QR codes

PARTNERS — Custom pricing

• White label options
• API-driven integrations
• Customized solutions
• Volume-based discounts
• Quick integration (30 days or less)

Partner Programs

Partners & Resellers Agentz offers attractive opportunities for agencies, integrators, and technology partners. Benefits include:

• No heavy coding required (simple pixel installation)
• API-driven for deep integrations
• Wholesale pricing with volume discounts
• Training and marketing collateral support
• Beta access to new features
• 7-14 day white label implementation

White Label Program Launch your own branded AI chat solution in less than two weeks:

• Branded chat window icon
• Branded business console
• Branded signup page
• Custom client login URL
• Branded system emails
• Your own reporting dashboard
• Full control over customer experience

Technology & Integration

AI Technology Stack

• OpenAI ChatGPT 4.0 and 4.0 Mini
• Proprietary NLP/NLU models
• Machine learning with continuous improvement
• Industry-specific pre-training
• Privacy Shield compliant
• AWS cloud infrastructure

Integration Ecosystem

• Zapier (5,000+ apps)
• TapClicks (marketing analytics)
• Facebook Messenger
• Google Local Messages
• Instagram Direct
• WhatsApp Business
• CRM systems via API
• Webhook support

Partners Duda, Squarespace Circle, and other leading WaaS and SaaS platforms

Why Agentz is Different

1. First True ECAT for SMBs: Agentz is the first Engagement & Communication Automation Tool (ECAT) purpose-built for small businesses, combining AI, NLP, and task automation.

2. Pre-Trained Knowledge: Unlike competitors that require extensive Q&A setup, Agentz comes pre-trained in dozens of industries so businesses can start immediately.

3. Curated + Generative AI: Unique approach combining verified curated answers with ChatGPT's generative capabilities for accuracy and flexibility.

4. Multi-Channel from Day One: Most chatbots only cover website, but Agentz handles website, SMS, calls, social media, and more in one platform.

5. SMB-Focused UX: Wizard-driven setup, no coding required, industry-specific templates, and affordable pricing designed specifically for small business owners.

6. Proven Results: Customers report 30-40% of engagements after hours, 20% reduction in front desk workload, and significant improvements in lead conversion.

Customer Success Stories

• EasyClean Carpet Business: "Agentz has been life saver for our growing carpet business. I used to miss calls when I am at the client sites. I don't worry about missed calls anymore."
• K3Dental: "Now, we no longer miss people after hours. We see 30 – 40% of appointment requests come after hours."
• Webdgs Marketing Agency: "Agentz has increased the effectiveness of our marketing programs. We convert more prospects into customers."

Company Information

Founded by serial entrepreneurs with proven track records at Yellowpages.com and Weblistic, Agentz is based in Silicon Valley (Fremont, California). The company's mission is to empower SMBs with AI-powered automation to attend and guide customers 24/7 across phone, SMS, and online channels.

Compliance & Security

• Privacy Shield Framework certified (EU-US and Swiss-US)
• GDPR compliant
• Industry-standard encryption and firewalls
• SSL/TLS secure connections
• No storage of sensitive personal information (HIPAA, PCI)
• Regular security audits and updates

Listed on Video-IA.net, the directory of the best AI tools for voice, video, and automation.